Frequently Asked Questions
Find answers to common questions about our security and IT infrastructure solutions. For specific questions about your property, call us at +1 (705) 733-8294 or request a free estimate today.
– General –
Yes, we do! For your peace of mind, all of our installations and supplied equipment come with a minimum one-year warranty.
Absolutely! We upgrade and optimize existing security systems, providing modern features without starting over.
We proudly serve a wide region across Ontario, including Owen Sound, Collingwood, Midland, Orillia, Barrie, Wasaga Beach, the Blue Mountains and the Greater Toronto Area (GTA). We also undertake larger projects Canada-wide.
Yes! All you need is a smartphone (or tablet) and an internet connection to access your security system and cameras remotely, allowing you to check in on your property at any time, from anywhere.
We only work with trusted, high-quality brands. Whether you are looking for basic coverage or an advanced system with smart features, we can recommend a brand that meets your needs without compromising performance or reliability.
Yes, we specialize in turnkey security solutions for large-scale projects. From start to finish, we handle everything: site review and floor plan analysis, custom design of wiring and network infrastructure, strategic placement of cameras, alarm zones, access points, professional cable management, equipment setup, testing, labelling, and staff training. Trusting DigiCam with your complete installation will save you time, money, and stress by avoiding the hassle and miscommunication that come with dealing with multiple contractors.
Yes! Please request a free estimate through our contact page, and we will provide a customized proposal tailored to your specific needs.
– Access Control Systems –
DigiCam offers access control installation services, including standalone access systems, keycard access control systems, biometric solutions, and cloud-based access control. Whether you need a simple keypad-entry system or an advanced solution with multi-factor authentication, we tailor our solutions to your commercial building's specific security needs.
Yes! Our access control installation services include integration capabilities with existing security platforms, such as video surveillance, alarm systems, and visitor management systems. This ensures a seamless security ecosystem, enhancing your facility’s overall protection and remote management capabilities.
The installation process depends on the size and complexity of your system. Typically, installing access control hardware, wiring, and configuring system settings can take several hours or days. DigiCam ensures proper functioning by thoroughly testing all the hardware and software components during installation.
– Alarm Systems –
DigiCam offers a comprehensive range of alarm systems designed to meet the security needs of both commercial and residential properties. Our offerings include wired and wireless sensors, motion detectors, window sensors, glass break sensors, and environmental sensors designed to detect hazards such as fire, flooding, and temperature changes. We also integrate advanced features, such as security cameras with built-in motion sensors and smart alerts delivered via mobile notifications, ensuring you have quick access to and complete control over your security system through our user-friendly app.
Absolutely. DigiCam alarm systems are designed to be compatible with various smart devices, including popular platforms like Google Assistant and Amazon Alexa. This integration allows you to automate your security and control your system via voice commands or through your existing smart home ecosystem, enhancing convenience and security.
Yes! We provide professional alarm installation services to ensure your alarm system is set up correctly and optimally. DigiCam offers 24/7 monitoring through a ULC-listed monitoring centre, providing immediate response to any alarm events. For clients who prefer self-monitoring, we offer IP modules that connect your system to the internet, enabling remote access and mobile notifications via our app.
– Automated Gate Systems –
DigiCam offers a variety of automated gate systems, including commercial slide gates, commercial barrier gate systems, residential slide gates, and residential swing gates. Each is designed to provide smooth, reliable operation tailored to your property's security needs.
Our experienced professionals provide expert installation using high-quality materials. We handle everything from planning to installation, guaranteeing that your automated gate system is installed correctly for maximum security and long-lasting performance.
Yes! DigiCam provides comprehensive maintenance and repair services to ensure your security gates operate smoothly and reliably. Regular servicing helps prevent and repair unexpected breakdowns and extends the lifespan of your automated gate system.
– CCTV Cameras –
The number of cameras depends on the size of your property, coverage needs, and security goals. Typically, placing cameras at main entry points, high-risk areas, and vulnerable spots ensures comprehensive surveillance. Our security camera installers can assess your site and recommend optimal camera positions for maximum coverage.
We provide a range of CCTV security cameras and systems, including IP and HD cameras, wireless systems, and integrated solutions with access control and alarm systems. We tailor our advanced security solutions to meet the demands of commercial and residential security.
Yes, our outdoor CCTV camera systems are designed to withstand various weather conditions and are equipped with protective enclosures to ensure reliable performance 24/7, regardless of environmental challenges.
Many of our CCTV camera systems feature smart motion detection technology that reduces false alarms by distinguishing between human, animal, and other movements, enhancing security efficiency.
– Fiber Optic Installation –
The fiber optic installation process involves several meticulous steps. First, a site survey determines the optimal cable routes and requirements. Then, the fiber optic cables are carefully pulled, ensuring the minimum bend radius is maintained to prevent cable damage or signal degradation. This often involves techniques such as cable blowing or careful pulling with controlled tension. Finally, expert fiber splicing and termination using specialized connectors are performed, followed by thorough testing with a fiber optic tester to ensure optimal performance.
While highly beneficial, fiber optic does have a few downsides compared to copper cables. The initial equipment and installation costs can be higher due to the specialized tools and expertise required for fiber splicing and termination. Fiber optic cables are more delicate and susceptible to physical damage if not handled correctly, especially regarding the bend radius.
For reliable, high-performance fiber optic installation, especially in commercial or complex environments, professional expertise is crucial. Improper handling can lead to signal degradation, reduced performance, and cable damage. Professionals understand building and fire codes, can manage complex cable routes, and use specialized equipment like a fiber optic tester and fiber splicing tools to guarantee connection integrity.
For residential fiber optic installation, the fiber cable typically runs from a nearby utility pole or underground conduit directly to your home. Inside the house, it connects to an optical network terminal (ONT), which converts the optical signals into electrical signals compatible with your home network. This ONT then connects to your router, allowing your devices to access the high-speed fiber connection.
Yes! DigiCam provides comprehensive maintenance and upgrade services to keep your fiber optic network running smoothly and efficiently. We can perform regular inspections, address issues like signal degradation or reduced performance, and help integrate new technologies.
– Locksmith Services –
A master key system allows different keys to open specific locks, while one master key opens everything. This is ideal for property managers and business owners who need to restrict staff access while maintaining total oversight.
Absolutely. We specialize in integrating smart locks into broader commercial access control systems. This allows you to manage entry logs, revoke access for specific users, and monitor your facility’s security from a centralized software platform.
A smart lock is an electromechanical lock that allows you to open and close a door without a physical key. It receives instructions via a wireless protocol (like Wi-Fi or Bluetooth) from an authorized device, such as a smartphone or a fob, to grant access.
Re-keying is a cost-effective way to change who has access by adjusting the internal tumblers so old keys no longer work. We recommend new locks if your current hardware is damaged or if you want to upgrade to high-security locks.
– Network Cabling –
DigiCam offers comprehensive network cabling installation services, including fiber optic cabling, Ethernet cable installation, and structured cabling solutions tailored to commercial and office complexes. Our skilled network cabling specialists ensure efficient cable management, proper termination, and testing to guarantee reliable data transmissions and future scalability.
Yes! DigiCam specializes in the physical infrastructure of complex IT environments, including server rooms and data centres. Our experts manage the physical installation of network racks and the high-density cabling required to support the mounting of switches, routers, and fiber optic backbones.
DigiCam provides ongoing cabling maintenance and upgrade services to keep your physical infrastructure up to date and functioning efficiently. We support the integration of new technologies, perform regular inspections, and offer cable management solutions to maintain optimal performance and minimize downtime.
– Network Design & Installation –
While cabling focuses on the physical wiring, network design involves the strategic planning and configuration of how devices communicate. It is the process of architecting your network to ensure all components, from fiber optic backbones to active devices like switches and routers, work together efficiently and securely.
Network installation is the comprehensive process of implementing the system logic and configuration. This includes setting up network partitions, configuring switches and routers, optimizing Wi-Fi coverage, and ensuring all connected hardware communicates seamlessly across your entire infrastructure.
The networking process typically begins with a survey to determine bandwidth needs, followed by the design of the network topology. Once the physical cable installation is complete, we proceed with configuring IT products, conducting thorough system testing, and creating detailed documentation for ongoing network management.
– Starlink Installation –
Starlink satellite internet uses a constellation of satellites in low Earth orbit to provide high-speed, low-latency internet that often surpasses traditional connections in rural or remote areas. As part of our professional Starlink installation services, we ensure your dish is installed in the optimal location to maximize performance.
Our Starlink installation service begins with a thorough site survey to identify the best location on your property, usually an elevated location, ensuring a clear and unobstructed view of the sky. This careful planning is essential for continuous connectivity and reliable high-speed service.
Yes. The Starlink app and related hardware allow you to monitor and manage your internet service remotely. We correctly configure your Starlink system to ensure you can stay connected and manage settings from anywhere.
A precise, small penetration is typically required to run the Starlink cable from the exterior dish to the interior router or power supply. As expert Starlink installers, we prioritize discreet cable routing, professional sealing, and minimal structural intrusion to protect your property from the elements.
– Ubiquiti Installation –
Yes, we provide full-suite Ubiquiti installation services. This includes setting up access points, routers, firewalls, and switches to create a complete network ecosystem tailored to your needs. We are experts in the UniFi network application for centralized network management.
Absolutely. Our core expertise is in creating integrated security ecosystems. We can seamlessly integrate UniFi Protect systems with your existing alarm systems, access control hardware, and intercoms to deliver a unified security solution.
Absolutely. Our Ubiquiti installation process begins with selecting and strategically placing UniFi devices. We assess your layout, usage requirements, and current infrastructure to recommend the right combination of switches, access points, and controllers to ensure your network is reliable and future-proof.
– 24-Hour Security Monitoring –
DigiCam provides comprehensive 24-hour security monitoring services, including intrusion detection, fire and smoke detection, and environmental monitoring such as flood sensors and leak detection. Our monitoring centre operates 24/7 to ensure rapid incident response and continuous property protection.
Yes, our security cameras support high-quality video recording and cloud storage options. This enables monitored customers to access video streaming remotely via compatible devices and ensures critical footage is securely stored.
DigiCam combines local expertise with cutting-edge technology to deliver reliable, professionally installed security monitoring services across Ontario. Our dedicated monitoring centre ensures a rapid alarm response, including carbon monoxide detection and coordination of emergency services.
– Home Security –
While DIY systems might seem simpler initially, they often lack the reliability of a professionally installed security system. We ensure that all motion sensors, window sensors, and motion detectors are strategically placed for maximum coverage and correctly integrated with your monitoring centre.
Absolutely. Our smart home security systems are designed for total home automation. You can manage your smart lock, garage door, video doorbell, and security cameras from any compatible device with an internet connection.
– Commercial Security Systems –
Unlike basic traditional alarm systems, our commercial security systems provide a fully integrated, multi-layered defence. This includes high-resolution security cameras for accountability, customizable access control to manage personnel, and 24-hour security monitoring with environmental sensors. We build a comprehensive security solution on a solid network foundation (often fiber) to ensure reliable, high-speed data for your entire business security operation.
Yes, our expertise extends beyond commercial security. We provide complete network and IT solutions, including network cabling, fiber optic installation, racks, switches, and Wi-Fi access points, building a reliable infrastructure that seamlessly supports all your business security systems.
Yes, DigiCam has extensive experience securing large-scale commercial and industrial properties, including complex sites with over 180 alarm zones. Whether your project is a warehouse, factory, production facility, or a multi-site operation, we design and install powerful, multi-partition systems that fully meet the demands of major commercial operations.
– Warehouse Security –
Warehouse theft often stems from a combination of external intrusion and internal shrinkage. The best defence is warehouse security, including a combination of restricted access control and comprehensive CCTV monitoring that covers both the interior floor and the exterior perimeter.
The timeline depends on the scale of the warehouse and distribution facilities involved. However, because we manage everything in-house, we can typically begin our warehouse security installation within a few weeks of the initial estimate.
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With DigiCam, you're one call away from securing your property with industry-leading solutions. Whether you're upgrading an old security system, designing a new project, or managing a commercial bid, we provide the expertise and professionalism you need.
